How long will it take me to receive my order?
Generally, products will be shipped within 2 weeks in Australia and may take up to 3 weeks for overseas customers.
How will I know if my order has been processed?
You will receive an email confirming your order, once your credit card details are verified.
I don't understand the price listed for the item I want to purchase?
All our prices are listed in $ AUD and applicable charges (G.S.T) are added on or deducted at the end as necessary depending on your delivery address.
I have a problem with my order, how can I have this fixed?
You can contact the market directly at firstname.lastname@example.org and we will answer your query as soon as possible.
I want to purchase a size I can't find on the dropdown menu?
If the size you are looking for isn't in the drop down menu, unfortunately we don't have have that size in stock.
Download our REFUND POLICY HERE
Will you accept cheques, money orders or debit cards?
No, at this stage, the only form of payment that we accept is credit card
Note* For International orders we do not cover the re-sending cost of a product if unclaimed at the delivered destination.
Note* The Cat Empire does not cover fees that are applied on the collection of an item (e.g.international tax).